Terms and Conditions & Privacy Policy for Tanz

Last Updated: [16/June/2025]

Welcome to Tanz, your premier destination for high-quality bags located at Him Legacy House, Katwe, Uganda. Our Second Location Ham Shopping Grounds. By accessing and using our online store, you agree to comply with the Terms and Conditions and Privacy Policy outlined below. Please read them carefully before making a purchase.


1. Terms and Conditions

1.1. General Terms

  • Tanz ("we," "us," or "our") operates an online store selling bags via our website and has a physical store at Him Legacy House, Katwe, and at Ham Shopping Grounds Uganda.

  • By placing an order, you confirm that you are at least 18 years old or have parental consent.

  • We reserve the right to modify these terms at any time. Continued use of our store implies acceptance of changes.

1.2. Orders & Payments

  • All orders are subject to product availability.

  • Accepted payment methods: COD, Mobile Money, Momo, Visa Card.

  • Prices are in Ugandan Shillings (UGX) unless stated otherwise.

  • Tanz reserves the right to cancel orders due to pricing errors, fraud, or stock issues.

1.3. Shipping & Delivery

  • Delivery times vary based on location. Local deliveries in Katwe, Uganda, typically take 1-2 business days, while deliveries to other regions may take longer.

  • Shipping fees apply unless otherwise stated.

  • Tanz is not responsible for delays caused by third-party couriers.

1.4. Returns & Refunds

  • Returns must be requested within 2 days of delivery.

  • Items must be unused, in original packaging, and with proof of purchase.

  • Refunds will be processed within 5-10 business days after inspection.

  • Tanz does not cover return shipping costs unless the item is defective or incorrect.

1.5. Product Descriptions & Warranty

  • We strive for accuracy, but do not guarantee that product colors or details match your screen perfectly.

  • Tanz offers a limited warranty against manufacturing defects. Contact us for warranty claims.

1.6. Limitation of Liability

  • Tanz is not liable for indirect damages (e.g., loss of profits) arising from product use.

  • We are not responsible for misuse or unauthorized modifications of our products.